We Accept Returns
We want you to be happy with what you bought. Here’s how returns, cancellations, and refunds work.
1. Our 30-day return policy
Most items can be returned within 30 calendar days of delivery, provided they meet the eligibility requirements below.
A 10% restocking fee applies, and customers are responsible for return shipping costs.
2. Return eligibility
To be eligible for a return, the item must be:
- New, unused, and undamaged
- Complete, including the original box, manuals, parts, and accessories
- In resalable condition, packaging included
Unused means the item shows no sign of wear, use, assembly, washing, soiling, odor, or alteration.
Every return is inspected on arrival. Items that don’t meet these requirements may be refused, or accepted with a reduced refund reflecting the loss in value. Customers are contacted before any reduced refund is processed.
3. How to start a return
Email support@reposepoint.com with the order number, the item being returned, and the reason. Our team will reply with the return address and instructions.
Please get in touch before sending anything back. What looks like a faulty product is often a setup question or a missing accessory, and those can usually be resolved the same day. Returns that arrive unannounced can’t be processed.
4. Refunds
Once a return has arrived and been inspected, the refund is issued to the original payment method. It takes 5 to 10 days to appear, depending on the bank or card issuer.
5. Damaged, faulty, or missing parts
Please check the order on arrival. If something is damaged, doesn’t work, or is missing a part it should have come with, email support@reposepoint.com within 30 days of delivery.
Include the order number, photos of the item and the box, and a short video showing the problem. We’ll send a replacement or issue a full refund, whichever the customer prefers.
No restocking fee, and no return shipping cost.
6. Cancellations
Orders can be cancelled within 24 hours of being placed, provided they haven’t gone to our fulfillment partner. A 5% processing fee applies.
After that the order can’t be stopped, though it can still be returned once it arrives.
To cancel, email support@reposepoint.com with the order number as soon as possible.
7. Refused or undeliverable shipments
A package refused at the door or returned as undeliverable isn’t treated as a standard return. Shipping costs in both directions, along with the restocking fee, may be deducted from the refund.
Accepting the delivery and starting a return afterwards is cheaper and faster.
8. Items we can’t take back
For hygiene reasons, ear wax removal kits, hearing aids, and anti-snoring devices can’t be returned once opened.
If one of these arrives faulty or damaged, that’s a different situation and we’ll replace it or issue a refund.
9. If an order never arrives
If an order hasn’t been delivered within 30 days of shipping, email support@reposepoint.com and we’ll issue a full refund, whatever the cause.
10. Exchanges
Exchanges are available on items that arrived damaged or faulty. Email support@reposepoint.com and our team will arrange it.
For anything else, the quickest route is to return the item and place a new order.
11. A few final notes
Once a return has been received and its condition confirmed, we’ll send an email confirming the refund.
Questions about a return? Email support@reposepoint.com with the order number, or get in touch here.
For shipping times and tracking, see our Shipping Policy.